Why does it take so long to check in at hotels?
by Rational Desi
Answer by Rational Desi :
Most of the answer to this question talks about how too much information is required to be feed-in to the system. However, practically that cannot be the case for delayed check-in because the Receptionist will probably input those information when the desk is less busy or one of the staff would sit in the back office and do the data entry.
Ideally, a luxury hotel has Standard Operating Procedures (SOPs) which are to be followed when the guest arrives for check-in. The Receptionist will thus ask you many questions (even if he/she does not feel like asking) to make sure that they are adhering to what is required by the company policy & management.
In some countries as a security measure, a photocopy of the Identity card is required as per government regulation. Example: In India, it is compulsory to produce either Driving license or PAN Card or similar document.
Below are the SOPs which are followed in most of the hotels. Receptionist will ask for :
- Business/ Visiting cards
- ID Card (then photocopying)
- Smoking or Non-Smoking Room
- Higher-Lower Floor room preference (sometimes)
- Near-Away from Elevator (sometimes)
- Searching for Room as per preference & assigning
- Confirming the number of nights
- Credit Card (then swipe for blocking amount as per stay)
- Informing the Breakfast Venue (if included)
- Asking for the number of baggage pieces
- Calling the Bell Desk to inform the oom number to send bags
- If Wake-Up Call is required (for late evening check-ins)
- Escorting to the room or directing to the elevator
Most of the hotels require the check-in to be completed within 5 mins.
For VIP Guests, Front Desk also have a bell which is pushed by the Receptionist to alert the Managers for meeting an important guest adding to the Check-in process.
However, most of the steps are avoided if you are a regular customer to a particular hotel since most of your preferences are saved in the system which makes it easy to Check-In promptly.